F.A.Q
I have a frequently asked question for…
I have a frequently asked question for…
Q: What is your cancellation policy?
A: We require a 24 hour notice for canceled appointments. Please contact us right away if you need to cancel.
Q: Do you guarantee your products?
A: We stand behind all of our products. We want to ensure you are happy with them. If for any reason you are not satisfied, we will exchange the product(s).
If you are using our professional products that your stylist recommended and have used them per instructions, we will guarantee any of our services within 2 weeks from the service. We will not give a monetary refund for service. We will work together to make you experience great.
Q: What are your salon hours?
A:
Tues / Wed / Thur 9:00 AM – 7:00 PM
Friday 9:00AM – 3:00 PM
Saturday 8:30 AM – 1:00 PM
(closed Sundays & Mondays)
Q: How do I book a salon appointment?
A: You can schedule your salon appointment by phone at (608) 879-2076, in person or online. To view our hair stylists available schedule and reserve a salon service, please visit our online appointment page here.
Q: Do you offer gift certificates?
A: Yes we do. Visit our Gift Certificate page for more details and purchase options.
Q: How long do lash extensions last?
A: When properly applied, using Platinum Bond Adhesive, NovaLash lash extensions can be worn throughout the year with minimal monthly maintenance. Touch-ups are recommended after the initial full set application to refill any lashes that have cycled out. To maintain the full, thick appearance of a new set of lashes a visit to A Cut Above in Orfordville, your beauty/lash professionals is recommended every 4 weeks based on your own natural lash growth cycle.
Q: Can lash extensions harm natural lashes?
A: When applied properly, lash extensions will not harm natural lashes. The NovaLash application technique allows natural lashes to grow and thrive with extensions. This technique requires several different “separation” steps during the application process so each extension is adhered to a single natural lash in order to prevent interruption of the lash growth cycle.
Q: Can mascara be used with lash extensions?
A: Mascara is typically not needed with lash extensions. Mascara should only be used when a touch-up is drawing near. Water-soluble mascara can be worn; however constant use of mascara may shorten the lifespan of lashes. Waterproof mascara is not recommended for use, as it will dissolve the bond with the lashes. NovaLash glycol and carbonate free mascara is specifically formulated for use on extensions without interfering with the adhesive.
Q: How do I take care of my lashes?
A: Nightly conditioning is necessary to maximize the life of the extensions. NovaLash’s nighttime conditioning/cleansing pads are perfect for cleaning the lashes free of any makeup or debris while moisturizing the lashes to maintain flexibility. Using a lash wand to comb the lashes free of tangles is also recommended. You shouldn’t leave A Cut Above Salon without top of the line hair products – same with your lashes!
p: (608) 879-2076
e: vickie@acutabovesalonboutique.com
a: 105 S Wright St, Orfordville, WI 53576
Tues / Wed / Thur 9AM – 7PM
Friday 9AM – 3PM
Saturday 8:30AM – 1PM
(closed Sundays & Mondays)